Free Support

We offer free support of uSync and uSync.Complete via the Umbraco Forums.

uSync Forums

We are also happy to discuss more in depth issues via email.

Professional support

If you require more a more structured level of support with guaranteed response times, you can upgrade to our paid support plan. each plan is tailored to your needs and can cover as many uSync sites as you need.

Customized support

Each of pipeline support contact is tailored to the individual client and while we have a 'standard' support contact, we will discuss all the details with you to ensure you get the level of support you need.

Guaranteed Response Times

Our paid support plans, offer a guaranteed response within 24 hours (or less if needed), and resolutions within a given timescales based on the Severity Level of the issue.

View and Manage your support tickets

With a pipeline support contact you will be given access to our online support management system, so you can quicky see an overview of all your open issues, and what we are doing about them

Simple Annual pricing

Our Standard support contract runs annually and starts at £2,600+VAT per annum, and gives you piece of mind and support you need.

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